This Complaints Handling Procedure complies with the requirements of the Royal Institution of Chartered Surveyors (RICS) and explains how we deal with complaints in a fair, transparent and timely manner.
We are committed to providing a professional, courteous and high-quality service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can investigate the matter promptly, fairly and transparently.
If you are dissatisfied with any aspect of our service, we encourage you to contact us in the first instance so that we have the opportunity to discuss your concerns and, where possible, resolve the matter quickly and informally.
If your complaint cannot be resolved during this initial discussion, or you wish to make a formal complaint, we ask that you put your complaint in writing. This helps us ensure that we have a full and accurate understanding of your concerns and enables us to investigate the matter thoroughly.
Please send your written complaint to:
| Complaints Handling Officer | Mark Ferraiuolo |
| Firm | Cornerstone Property Surveying |
| Address |
59 Wyncham Avenue Sidcup Kent DA15 8EU |
| Telephone | 07491 402887 |
| info@cornerstonepropertysurveying.co.uk | |
| Website | www.cornerstonepropertysurveying.co.uk |
We will consider your complaint as quickly as possible. We will acknowledge receipt of your complaint within seven working days. If we are unable to provide you with a full response at that stage, we will keep you informed of our progress and provide you with an update within 28 days.
If you remain dissatisfied after receiving our final response, you may refer your complaint to our independent Alternative Dispute Resolution provider:
| Organisation | The Property Ombudsman (TPO) |
| Address |
Unit 159756 PO box 7169 Poole BH159EL |
| Telephone | 01722 333306 |
| admin@tpos.co.uk | |
| Website | www.tpos.co.uk |
All complaints will be recorded, investigated and retained in a complaints log to help us improve our service.
All complaints will be handled confidentially and in accordance with applicable data protection legislation.
© 2026 Cornerstone Property Surveying Ltd
